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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

1 University

1 Course

1 Subject

9 Unit Seminar

9 Unit Seminar

Q Seminars provide you with an opportunity to converse with your instructor and peers, and to resolve questions about the course. Your instructor will provide specific guidelines to save you valuable time and effort, and to support your course success. You must either attend the live Seminar or complete the alternative assignment in order to earn points. Seminar topics and/or pre-work, if applicable, can be found in Course Resources. OPTION 1 - ATTEND SEMINAR Throughout your program, you will be asked to attend various Seminars. Seminars take place at designated times in specific units. Your instructor will give details about the Seminar during the first week of the course. Please review your Course Announcements and emails. If you are unable to attend the Seminar, you are required to watch the entire archived recording and complete the alternative assignment by the end of the unit in order to earn points. OPTION 2 - ALTERNATIVE ASSIGNMENT While viewing the entire recording of this week’s archived Seminar, create a summary document. Seminar slides should not be copied – this would be considered plagiarism. You should be able to view the recording and make notes at the same time so that you capture the following items: • Describe the main points discussed in the Seminar. • Include sub-topics and/or subsequent classroom discussion from the entire Seminar. • Include points found of interest about the unit content and/or any additional reflections or questions about the unit content. You may write the assignment in a bulleted list format or paragraph format. APA style is not required. Remember to review the grading rubric so that you include all of the required elements.

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The term "customer relationship management" (CRM) refers to a set of tools used to organize a business's interactions with current and potential clients. It's a straightforward mission: to increase one's professional connections. Organizations may maintain contact with their clientele, simplify internal operations, and boost profits with the aid of a customer relationship management system. Most people mean a customer relationship management system, which aids in tasks such as contact management, sales management, and efficiency. Finding new clients, securing their business, and offering support and additional services throughout the relationship are all aspects of customer relationship management (CRM) that a CRM solution may help your organization focus on.